DO.4 Fix Technical Problems
Troubleshooting more complex technical problems
In My Life
I know where to go in my local community to take my device and access face-to-face support for technical issues.
In My Work
I can recognize device errors and report them to technical support.
In My Education
I can try basic troubleshooting techniques for technical problems and then request help from my teacher or my school's IT contact.
As a Teacher/Trainer
I can utilize diagnostic tools to identify and resolve common technical issues with my devices. (AI)
Explore Learning Activities
Accessing Telehealth Appointments
Northstar Digital Literacy Assessment
- EF.3 Use Basic Browser Tools
- OL.1 Find Services
- EF.10 Create Safe Passwords
- CO.3 Make Voice and Video Calls
- CO.1 Communicate Effectively
- EF.5 Understand My Computer
- DO.4 Fix Technical Problems
- OL.11 Access Help Features
- MO.2 Understand Online Access
https://www.digitalliteracyassessment.org/#take-assessment
https://www.digitalliteracyassessment.org/go/?module=33
Literacy Minnesota
Copyright
iPhone Basics
GCFLearnFree.org
- DO.1 Maintain Tech Devices
- MO.4 Identify Basic Mobile Features
- OL.10 Save and Manage Content
- DO.2 Find Technical Support
- MO.2 Understand Online Access
- DO.3 Keep Devices Safe and Secure
- MO.5 Practice Mobile Device Safety
- DO.4 Fix Technical Problems
https://youtube.com/playlist?list=PLF61ED46632342CFF&si=puQOyKh867mEGHpB
https://youtube.com/playlist?list=PLF61ED46632342CFF&si=puQOyKh867mEGHpB
Goodwill Community Foundation
Copyright
Windows Basics
GCFLearnFree.org
- DO.1 Maintain Tech Devices
- EF.5 Understand My Computer
- IS.6 Organize Information and Files
- DO.2 Find Technical Support
- EF.6 Save and Find Documents
- IS.5 Use Search Strategies
- DO.3 Keep Devices Safe and Secure
- EF.1 Use Accessibility Features
- DO.4 Fix Technical Problems
https://youtube.com/playlist?list=PLpQQipWcxwt-AMXTVUZLE9s-XsyUtIsbw&si=t-XBClAtQViGrGAx
https://youtube.com/playlist?list=PLpQQipWcxwt-AMXTVUZLE9s-XsyUtIsbw&si=t-XBClAtQViGrGAx
Goodwill Community Foundation
Copyright
macOS Basics
GCFLearnFree.org
- DO.1 Maintain Tech Devices
- EF.5 Understand My Computer
- IS.6 Organize Information and Files
- DO.4 Fix Technical Problems
- EF.4 Use the Mouse
- EF.6 Save and Find Documents
https://youtube.com/playlist?list=PLpQQipWcxwt_SeSKzH6kFPAnvDjaAQZ7x&si=6TTHGG17piwtzMcd
https://youtube.com/playlist?list=PLpQQipWcxwt_SeSKzH6kFPAnvDjaAQZ7x&si=6TTHGG17piwtzMcd
Goodwill Community Foundation
Copyright
Windows 10
GCFLearnFree.org
- DO.1 Maintain Tech Devices
- EF.5 Understand My Computer
- DO.3 Keep Devices Safe and Secure
- EF.1 Use Accessibility Features
- PS.4 Keep Kids Safe Online
- DO.4 Fix Technical Problems
https://youtube.com/playlist?list=PLpQQipWcxwt-j_d4s8h3tLn-S1tKwmiRJ&si=55gqoQP9u9q3zatG
https://youtube.com/playlist?list=PLpQQipWcxwt-j_d4s8h3tLn-S1tKwmiRJ&si=55gqoQP9u9q3zatG
Goodwill Community Foundation
Copyright
Windows 8
GCFLearnFree.org
- DO.1 Maintain Tech Devices
- EF.5 Understand My Computer
- IS.6 Organize Information and Files
- PS.4 Keep Kids Safe Online
- DO.3 Keep Devices Safe and Secure
- EF.6 Save and Find Documents
- IS.5 Use Search Strategies
- PS.5 Maintain Well-being Online
- DO.4 Fix Technical Problems
- EF.1 Use Accessibility Features
- EF.12 Protect My Privacy on Shared Devices
https://youtube.com/playlist?list=PLpQQipWcxwt9BQXaGY8D5etrq6f9aCw-Y&si=rvjoG18nMz7eq-dU
https://youtube.com/playlist?list=PLpQQipWcxwt9BQXaGY8D5etrq6f9aCw-Y&si=rvjoG18nMz7eq-dU
Goodwill Community Foundation
Copyright
Windows 7
GCFLearnFree.org
- DO.1 Maintain Tech Devices
- EF.5 Understand My Computer
- IS.5 Use Search Strategies
- DO.3 Keep Devices Safe and Secure
- EF.6 Save and Find Documents
- PS.4 Keep Kids Safe Online
- DO.4 Fix Technical Problems
https://youtube.com/playlist?list=PL66F19FCE66442C17&si=EDoWdKwTo9n_0-fz
https://youtube.com/playlist?list=PL66F19FCE66442C17&si=EDoWdKwTo9n_0-fz
Goodwill Community Foundation
Copyright
iPad Basics
GCFLearnFree.org
- DO.1 Maintain Tech Devices
- MO.4 Identify Basic Mobile Features
- OL.10 Save and Manage Content
- DO.3 Keep Devices Safe and Secure
- MO.5 Practice Mobile Device Safety
- DO.4 Fix Technical Problems
https://youtube.com/playlist?list=PLF61ED46632342CFF&si=aXHFDTVOoh_-F8Qz
https://youtube.com/playlist?list=PLF61ED46632342CFF&si=aXHFDTVOoh_-F8Qz
Goodwill Community Foundation
Copyright
iPad Basics: Getting Started with the iPad
GCFLearnFree.org
- DO.1 Maintain Tech Devices
- MO.4 Identify Basic Mobile Features
- DO.3 Keep Devices Safe and Secure
- DO.4 Fix Technical Problems
https://edu.gcfglobal.org/en/ipadbasics/
https://youtu.be/OQdC_hHlS7k
https://youtu.be/OQdC_hHlS7k
Goodwill Community Foundation
Copyright
Computer Basics: Connecting to the Internet
GCFLearnFree.org
- DO.4 Fix Technical Problems
- EF.5 Understand My Computer
- OL.10 Save and Manage Content
- EF.11 Connect to Wifi
- EF.7 Understand the Internet
https://edu.gcfglobal.org/en/computerbasics/
https://youtu.be/93-3zmVvCGU
https://youtu.be/93-3zmVvCGU
Goodwill Community Foundation
Copyright
Computer Basics: Setting Up a Computer
GCFLearnFree.org
- DO.1 Maintain Tech Devices
- EF.5 Understand My Computer
- DO.3 Keep Devices Safe and Secure
- DO.4 Fix Technical Problems
https://edu.gcfglobal.org/en/computerbasics/
https://youtu.be/RnM3u99xIf4
https://youtu.be/RnM3u99xIf4
Goodwill Community Foundation
Copyright
Computer Basics: Inside a Computer
GCFLearnFree.org
- DO.1 Maintain Tech Devices
- EF.5 Understand My Computer
- DO.4 Fix Technical Problems
https://edu.gcfglobal.org/en/computerbasics/
https://youtu.be/HB4I2CgkcCo
https://youtu.be/HB4I2CgkcCo
Goodwill Community Foundation
Copyright