BRIDGES > Device Ownership > Device Ownership Skills > DO.4 Fix Technical Problems

DO.4 Fix Technical Problems

Troubleshooting more complex technical problems

In My Life

I know where to go in my local community to take my device and access face-to-face support for technical issues.

In My Work

I can recognize device errors and report them to technical support.

In My Education

I can try basic troubleshooting techniques for technical problems and then request help from my teacher or my school's IT contact.

As a Teacher/Trainer

I can utilize diagnostic tools to identify and resolve common technical issues with my devices. (AI)

Explore Learning Activities

Accessing Telehealth Appointments

Northstar Digital Literacy Assessment

This free assessment can be used to check you skills.

Quiz/Assessment

EF.3 Use Basic Browser Tools
OL.1 Find Services
EF.10 Create Safe Passwords
CO.3 Make Voice and Video Calls
CO.1 Communicate Effectively
EF.5 Understand My Computer
DO.4 Fix Technical Problems
OL.11 Access Help Features
MO.2 Understand Online Access

https://www.digitalliteracyassessment.org/#take-assessment

https://www.digitalliteracyassessment.org/go/?module=33

Literacy Minnesota

اكشاف الأخطاء وإصلاحها

GCFLearnFree.org

هل تعرف ما يجب عليك فعله إذا اصبحت الشاشة بيضاء؟ ماذا لو كنت لست قادرا على إغلاق التطبيق، أو لا تسمع أي صوت من مكبرات الصوت؟ ان كانت لديك مشكلة مع جهاز الكمبيوتر الخاص بك، لا داعي للذعر! هناك العديد من التقنيات الاساسية لاستكشاف وحل المشاكل والتي يمكن استخدامها لمعالجة مشاكل كالتي ذكرناها. في هذا الدرس، فإننا سوف نريكم بعض الأشياء البسيطة التي يمكن تجربتها لمحاولة اكشاف وحل المشاكل، وكذلك كيفية حل المشاكل الشائعة التي قد تواجهها.

Video

DO.2 Find Technical Support
DO.4 Fix Technical Problems
EF.5 Understand My Computer

https://edu.gcfglobal.org/en/topics/arabic/

https://edu.gcfglobal.org/en/tr_ar-misc/troubleshooting-/1/

Goodwill Community Foundation

iPhone Basics

GCFLearnFree.org

Learn the basics of operating and getting the most out of the popular Apple iPhone.

Course/Tutorial

DO.1 Maintain Tech Devices
MO.4 Identify Basic Mobile Features
OL.10 Save and Manage Content
DO.2 Find Technical Support
MO.2 Understand Online Access
DO.3 Keep Devices Safe and Secure
MO.5 Practice Mobile Device Safety
DO.4 Fix Technical Problems

https://youtube.com/playlist?list=PLF61ED46632342CFF&si=puQOyKh867mEGHpB

https://edu.gcfglobal.org/en/iphonebasics/

Goodwill Community Foundation

Windows Basics Quiz

GCFLearnFree.org

Test your knowledge of Microsoft Windows by taking our quiz.

Quiz/Assessment

DO.1 Maintain Tech Devices
EF.5 Understand My Computer
DO.2 Find Technical Support
DO.3 Keep Devices Safe and Secure
DO.4 Fix Technical Problems

https://edu.gcfglobal.org/en/windowsbasics/

https://edu.gcfglobal.org/en/windowsbasics/windows-basics-quiz/1/

Goodwill Community Foundation

Windows Basics: Troubleshooting Basic Problems

GCFLearnFree.org

Troubleshoot these basic Windows issues to ensure your computer runs smoothly.

Lesson

DO.4 Fix Technical Problems
EF.5 Understand My Computer

https://edu.gcfglobal.org/en/windowsbasics/

https://edu.gcfglobal.org/en/windowsbasics/troubleshooting-basic-problems/1/

Goodwill Community Foundation

macOS Basics Quiz

GCFLearnFree.org

Test your knowledge of macOS by taking our quiz.

Quiz/Assessment

DO.1 Maintain Tech Devices
EF.5 Understand My Computer
DO.4 Fix Technical Problems

https://edu.gcfglobal.org/en/macosbasics/

https://edu.gcfglobal.org/en/macosbasics/macos-basics-quiz/1/

Goodwill Community Foundation

Windows Basics

GCFLearnFree.org

Learn how to navigate, find and send files, use shortcuts, and do more in Windows.

Course/Tutorial

DO.1 Maintain Tech Devices
EF.5 Understand My Computer
IS.6 Organize Information and Files
DO.2 Find Technical Support
EF.6 Save and Find Documents
IS.5 Use Search Strategies
DO.3 Keep Devices Safe and Secure
EF.1 Use Accessibility Features
DO.4 Fix Technical Problems

https://youtube.com/playlist?list=PLpQQipWcxwt-AMXTVUZLE9s-XsyUtIsbw&si=t-XBClAtQViGrGAx

https://edu.gcfglobal.org/en/windowsbasics/

Goodwill Community Foundation

macOS Basics: Troubleshooting Common Problems

GCFLearnFree.org

Learn how to troubleshoot some of the most common macOS computer issues.

Lesson

DO.4 Fix Technical Problems
EF.5 Understand My Computer

https://edu.gcfglobal.org/en/macosbasics/

https://edu.gcfglobal.org/en/macosbasics/troubleshooting-common-problems/1/

Goodwill Community Foundation

macOS Basics

GCFLearnFree.org

Whether you're using macOS Mojave, High Sierra, Sierra, El Capitan, or Yosemite, you can learn some things from this free macOS Basics tutorial.

Course/Tutorial

DO.1 Maintain Tech Devices
EF.5 Understand My Computer
IS.6 Organize Information and Files
DO.4 Fix Technical Problems
EF.4 Use the Mouse
EF.6 Save and Find Documents

https://youtube.com/playlist?list=PLpQQipWcxwt_SeSKzH6kFPAnvDjaAQZ7x&si=6TTHGG17piwtzMcd

https://edu.gcfglobal.org/en/macosbasics/

Goodwill Community Foundation

Upgrading to Windows 7

GCFLearnFree.org

Learn how to upgrade to Windows 7.

Lesson

DO.4 Fix Technical Problems
EF.5 Understand My Computer

https://edu.gcfglobal.org/en/windows7/

https://edu.gcfglobal.org/en/windows7/upgrading-to-windows-7/1/

Goodwill Community Foundation

Windows 7: Managing User Accounts and Parental Controls

GCFLearnFree.org

Learn how to manage user accounts and parental controls.

Lesson
Video

DO.3 Keep Devices Safe and Secure
EF.5 Understand My Computer
DO.4 Fix Technical Problems
PS.4 Keep Kids Safe Online

https://edu.gcfglobal.org/en/windows7/

https://edu.gcfglobal.org/en/windows7/managing-user-accounts-and-parental-controls/1/

Goodwill Community Foundation

Installing Windows 7

GCFLearnFree.org

Here's how to install Windows 7 on your computer.

Lesson

DO.4 Fix Technical Problems
EF.5 Understand My Computer

https://edu.gcfglobal.org/en/windows7/

https://edu.gcfglobal.org/en/windows7/installing-windows-7/1/

Goodwill Community Foundation