OL.11 Access Help Features
Use website help features to help solve problems
In My Life
I can look for a help section on a website to solve a problem or get more information.
In My Work
I can determine whether a help chatbot is human- or AI-based. (AI)
In My Education
I can search an FAQ (frequently asked questions) before contacting the help center to see if my question has already been answered.
As a Teacher/Trainer
I can use website FAQs and "how-to" videos posted by educators to learn how to do a specific task with an edtech tool.
Explore Learning Activities
Supporting K-12 Distance Learning
Northstar Digital Literacy Assessment
This free assessment can be used to check your skills.
- WO.4 Choose the Appropriate Tools
- IS.4 Self-assess Your Skills
- EF.10 Create Safe Passwords
- EF.11 Connect to Wifi
- EF.12 Protect My Privacy on Shared Devices
- LL.1 Find Learning Resources
- PS.4 Keep Kids Safe Online
- LL.2 Adapt to New Technology
- IS.6 Organize Information and Files
- CO.3 Make Voice and Video Calls
- EF.5 Understand My Computer
- CO.1 Communicate Effectively
- OL.10 Save and Manage Content
- EF.3 Use Basic Browser Tools
- DO.2 Find Technical Support
- OL.11 Access Help Features
- EF.9 Send and Receive Email
- CO.8 Use Messaging Tools
https://www.digitalliteracyassessment.org/#take-assessment
https://www.digitalliteracyassessment.org/go/?module=30
Literacy Minnesota
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Accessing Telehealth Appointments
Northstar Digital Literacy Assessment
This free assessment can be used to check you skills.
- EF.3 Use Basic Browser Tools
- OL.1 Find Services
- EF.10 Create Safe Passwords
- CO.3 Make Voice and Video Calls
- CO.1 Communicate Effectively
- EF.5 Understand My Computer
- DO.4 Fix Technical Problems
- OL.11 Access Help Features
- MO.2 Understand Online Access
https://www.digitalliteracyassessment.org/#take-assessment
https://www.digitalliteracyassessment.org/go/?module=33
Literacy Minnesota
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OneDrive and Office Online
GCFLearnFree.org
Learn about these two popular Microsoft programs.
- CO.2 Collaborate with Technology
- IS.6 Organize Information and Files
- OL.10 Save and Manage Content
- CO.7 Share Information with Others
- OL.11 Access Help Features
https://youtube.com/playlist?list=PLpQQipWcxwt9v_EwueQxI8s8jcuNPaQ0O&si=M5Aa1NLkMH3H_Xxn
https://youtube.com/playlist?list=PLpQQipWcxwt9v_EwueQxI8s8jcuNPaQ0O&si=M5Aa1NLkMH3H_Xxn
Goodwill Community Foundation
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YouTube: Troubleshooting Common Problems
GCFLearnFree.org
Learn these common YouTube troubleshooting techniques.
- OL.11 Access Help Features
https://edu.gcfglobal.org/en/youtube/
https://youtu.be/yJrpo4udXGU
https://youtu.be/yJrpo4udXGU
Goodwill Community Foundation
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