BRIDGES > Online Life > Online Life Skills > OL.11 Access Help Features

OL.11 Access Help Features

Use website help features to help solve problems

In My Life

I can look for a help section on a website to solve a problem or get more information.

In My Work

I can determine whether a help chatbot is human- or AI-based. (AI)

In My Education

I can search an FAQ (frequently asked questions) before contacting the help center to see if my question has already been answered.

As a Teacher/Trainer

I can use website FAQs and "how-to" videos posted by educators to learn how to do a specific task with an edtech tool.

Explore Learning Activities

Supporting K-12 Distance Learning

Northstar Digital Literacy Assessment

This free assessment can be used to check you skills.

Quiz/Assessment

WO.4 Choose the Appropriate Tools
IS.4 Self-assess Your Skills
EF.10 Create Safe Passwords
EF.11 Connect to Wifi
EF.12 Protect My Privacy on Shared Devices
LL.1 Find Learning Resources
PS.4 Keep Kids Safe Online
LL.2 Adapt to New Technology
IS.6 Organize Information and Files
CO.3 Make Voice and Video Calls
EF.5 Understand My Computer
CO.1 Communicate Effectively
OL.10 Save and Manage Content
EF.3 Use Basic Browser Tools
CO.3 Ask Clarifying Questions
DO.2 Find Technical Support
OL.11 Access Help Features
EF.9 Send and Receive Email
CO.8 Use Messaging Tools

https://www.digitalliteracyassessment.org/#take-assessment

https://www.digitalliteracyassessment.org/go/?module=30

Literacy Minnesota

Accessing Telehealth Appointments

Northstar Digital Literacy Assessment

This free assessment can be used to check you skills.

Quiz/Assessment

EF.3 Use Basic Browser Tools
OL.1 Find Services
EF.10 Create Safe Passwords
CO.3 Make Voice and Video Calls
CO.1 Communicate Effectively
EF.5 Understand My Computer
DO.4 Fix Technical Problems
OL.11 Access Help Features
MO.2 Understand Online Access

https://www.digitalliteracyassessment.org/#take-assessment

https://www.digitalliteracyassessment.org/go/?module=33

Literacy Minnesota

QuickBooks Resources

GCFLearnFree.org

Learn how and where to get the help you need to better understand QuickBooks accounting software.

Course/Tutorial

OL.11 Access Help Features

https://edu.gcfglobal.org/en/quickbooks-resources/

Goodwill Community Foundation

Microsoft Account: Locked Out of Your Microsoft Account?

GCFLearnFree.org

Locked out of your Microsoft account? Here's how to get back in.

Lesson

OL.11 Access Help Features

https://edu.gcfglobal.org/en/microsoftaccount/

https://edu.gcfglobal.org/en/microsoftaccount/locked-out-of-your-microsoft-account/1/

Goodwill Community Foundation

Microsoft Account

GCFLearnFree.org

Learn how to create and maintain a Microsoft account to use OneDrive, Skype, and more.

Course/Tutorial

EF.12 Protect My Privacy on Shared Devices
OL.10 Save and Manage Content
PS.1 Manage Your Online Reputation
OL.11 Access Help Features
PS.5 Maintain Well-being Online
PS.7 Understand Privacy Policies

https://edu.gcfglobal.org/en/microsoftaccount/

Goodwill Community Foundation

OneDrive and Office Online Quiz

GCFLearnFree.org

Test your knowledge of OneDrive and Office Online by taking our quiz.

Quiz/Assessment

CO.2 Collaborate with Technology
IS.6 Organize Information and Files
OL.10 Save and Manage Content
CO.7 Share Information with Others
OL.11 Access Help Features

https://edu.gcfglobal.org/en/onedrive/

https://edu.gcfglobal.org/en/onedrive/onedrive-and-office-online-quiz/1/

Goodwill Community Foundation

OneDrive: Locked Out of Your Microsoft Account?

GCFLearnFree.org

Locked out of your Microsoft account? Here's how to get back in.

Lesson

OL.11 Access Help Features

https://edu.gcfglobal.org/en/onedrive/

https://edu.gcfglobal.org/en/onedrive/locked-out-of-your-microsoft-account/1/

Goodwill Community Foundation

OneDrive and Office Online

GCFLearnFree.org

Learn about these two popular Microsoft programs.

Course/Tutorial

CO.2 Collaborate with Technology
IS.6 Organize Information and Files
OL.10 Save and Manage Content
CO.7 Share Information with Others
OL.11 Access Help Features

https://youtube.com/playlist?list=PLpQQipWcxwt9v_EwueQxI8s8jcuNPaQ0O&si=M5Aa1NLkMH3H_Xxn

https://edu.gcfglobal.org/en/onedrive/

Goodwill Community Foundation

Google Drive and Docs: Locked Out of Your Google Account?

GCFLearnFree.org

Locked out of your Google account? Here's how to get back in.

Lesson

OL.11 Access Help Features
EF.10 Create Safe Passwords

https://edu.gcfglobal.org/en/googledriveanddocs/

https://edu.gcfglobal.org/en/googledriveanddocs/locked-out-of-your-google-account/1/

Goodwill Community Foundation

YouTube: Troubleshooting Common Problems

GCFLearnFree.org

Learn these common YouTube troubleshooting techniques.

Video
Lesson

OL.11 Access Help Features

https://edu.gcfglobal.org/en/youtube/

https://youtu.be/yJrpo4udXGU

https://edu.gcfglobal.org/en/youtube/troubleshooting-common-problems/1/

Goodwill Community Foundation

YouTube: More Resources

GCFLearnFree.org

Use these additional resources to learn even more about YouTube.

Lesson

OL.11 Access Help Features

https://edu.gcfglobal.org/en/youtube/

https://edu.gcfglobal.org/en/youtube/more-resources/1/

Goodwill Community Foundation

YouTube

GCFLearnFree.org

Learn how to watch, create, and upload videos to YouTube, as well as start a channel of your own.

Course/Tutorial

CO.6 Set Privacy Settings
OL.8 Access Online Entertainment
PS.1 Manage Your Online Reputation
CO.7 Share Information with Others
OL.6 Be a Good Online Citizen
PS.4 Keep Kids Safe Online
OL.11 Access Help Features
OL.5 Understand Copyright

https://edu.gcfglobal.org/en/youtube/

Goodwill Community Foundation